Free UK mainland pallet delivery is available on basket totals over £500.00. Most orders are delivered in 3 business days from when we accept your order unless you've upgraded to express delivery (subject to stock at Schiedel's 'the Manufacturer' UK depot).

During checkout you will be offered a choice of delivery dates so you can select a day where you, or your representative will be available all day to receive and sign for the delivery. If you do not select a date you will be booked in for the next available delivery date usually in 3 working days.

If you'd rather collect your order this can be arranged from the Manufacturer's UK depot which is based in West Yorkshire, by arrangement. Please contact us if you'd like more details on this option.

Isokern pumice products are delivered on a pallet in a wagon with a tail lift and will arrive on the delivery date between 0800 and 1800 hours.  Only small items such as an adaptor will be sent by parcel.

You will not receive a phone call from the courier prior to delivery but our approved carriers will send a text message during the day to advise an estimated time of arrival. A specific time can not be given so if you would prefer a timed delivery, AM or PM specific you will need to upgrade the service for an additional charge. Unfortunately we are unable to request a pre delivery phone call as this service is not offered by the standard pallet network.

The order will be delivered to the kerbside at your address or the nearest level trucking point on level ground. You will need to not only be able to unpack the products but also move them safely to your planned location.

We recommend extreme care is taken and cannot accept responsibility for damage to the products or to people.

A signature is required for the delivery and these can not be left without a signature. 

Isokernshop uses third party carriers to make deliveries on our behalf.

Delivery dates are requested but can not be guaranteed as on occasion circumstances beyond our control can cause delays such as traffic delays, breakdowns or extreme weather. If your delivery is subject to any delays we will inform you as soon as we are aware.

If you order more than one item, these may be shipped individually and received in separate consignments.

Access: 

Please advise Isokernshop of any potential access difficulties such as narrow streets, gravel driveways and parking restrictions so we can inform the carriers and discuss your delivery needs.

You may not receive any contact from the carriers on your arranged day, prior to them making your delivery.

There will be one delivery driver who will help as far as he or a pallet truck can work safely, but we suggest you have at least one other person to help you as your order may be large, bulky or heavy.

Your order will be brought to the nearest suitable point, depending on the above factors. The driver will be unable to move pallets across gravelled or unfinished driveways, through narrow openings or up and down steps.

Unfortunately due to insurance and health and safety issues, the driver is not able to move the goods inside the property for you.

Damages

Please check your goods carefully for damages before signing and accepting the delivery. Damages found after the delivery has been signed and accepted in good condition may incur charges for replacement products or parts. Signing unchecked does not override these terms or those of the carriers. You may sign for the item as damaged or refuse to accept the delivery but you will need to contact us within 24 hours to notify any damages.

Failed deliveries

Charges may be applied for the redelivery of failed deliveries.

Items with FREE delivery may still be liable for redelivery charges if you were not present to accept the delivery on the agreed date.